AI Ticket Classifier & Smart Router

1. Create a Typeform with fields: Customer Name, Email, Subject, Description, Priority (dropdown: Low, Medium, High, Critical). 2. Create Slack channels for each support category: #billing-support, #tech-support, #feature-requests, #urgent-escalations. 3. In your automation platform, add a Typeform trigger node connected to your support form. 4. Add an HTTP Request node to call the Claude API (POST https://api.anthropic.com/v1/messages). Set headers: x-api-key: {{YOUR_ANTHROPIC_API_KEY}}, anthropic-version: 2023-06-01, Content-Type: application/json. Use model claude-sonnet-4-20250514. 5. In the request body, send the ticket subject and description. Instruct Claude to return JSON with "category" (one of: billing, technical, feature_request, urgent) and "confidence" (0-1). If priority is Critical, always classify as urgent. 6. Add a Router/Switch node that reads Claude's category output and routes to the corresponding Slack channel node. 7. Add a Google Sheets node to log every ticket: Timestamp, Customer, Email, Subject, AI Category, Confidence Score, Slack Channel, Status. 8. Test by submitting sample tickets with different topics and verifying they land in the correct Slack channels.