Customer Satisfaction Survey Trigger

1. Create a Typeform CSAT survey with: Rating (1-5 scale), "What went well?" (text), "What could improve?" (text), and a hidden field for Ticket ID. 2. In your ticket tracking Google Sheet, add a column "CSAT Sent" (Yes/No) to prevent duplicate survey sends. 3. Set up a Schedule trigger (every 15 minutes) or a Google Sheets trigger that watches for Status changes to "Resolved". 4. Add a Filter node to only process rows where Status = "Resolved" and CSAT Sent is empty. 5. For each matching row, add an HTTP Request node to create a Typeform response link with the Ticket ID pre-filled as a hidden field. 6. Add a Gmail or Slack node to send the survey link to the customer email from the sheet. Update the CSAT Sent column to "Yes". 7. Create a second workflow with a Typeform trigger to capture survey responses — log the rating and feedback back to the sheet and post to a #csat-scores Slack channel. 8. Test by marking a test ticket as "Resolved" and verifying the survey email is sent and the response flows back correctly.