Automation Workflow Blueprints
Browse proven automation workflows. Download configs for n8n and Make.com, then deploy in minutes.
7 blueprints found
Support Ticket Routing Automation
Automatically route incoming support tickets to the right team based on category. Collects tickets via Typeform, logs them in Google Sheets, and sends categorized notifications to dedicated Slack channels.
SLA Breach Alert System
Monitor support ticket response times against SLA thresholds. Escalates breached tickets via Slack alerts and sends email notifications to managers before deadlines are missed.
Customer Satisfaction Survey Trigger
Automatically send a CSAT survey via Typeform when a support ticket is marked as resolved in Google Sheets. Collects responses and posts scores to Slack for team visibility.
Ticket Escalation Workflow
Automatically escalate unresolved support tickets based on priority and age. High-priority tickets escalate faster with Slack alerts to senior staff and email notifications to management.
AI Ticket Classifier & Smart Router
New support tickets submitted via Typeform are classified by Claude AI into categories (billing, technical, feature request, urgent) and automatically routed to the right Slack channel, with a log in Google Sheets for tracking.
AI Customer Response Drafter
Claude AI drafts professional customer support replies based on ticket content and a knowledge base document stored in Google Sheets. The agent reviews the draft before sending via Gmail.
AI Support Sentiment Detector & Escalator
Claude AI analyzes the tone and sentiment of incoming customer messages. Frustrated or angry messages are automatically escalated to senior support via Slack with full context, while positive messages are logged for team morale.