Support Ticket Routing Automation

1. Create a Typeform with fields: Customer Name, Email, Category (dropdown: Billing, Technical, General, Feature Request), Priority (Low/Medium/High), and Description. 2. In your automation platform, add a Typeform trigger connected to your form. 3. Add a Set node to extract and normalize the category, priority, customer info, and generate a ticket ID (e.g., TICKET-{{timestamp}}). 4. Connect a Google Sheets node to log every ticket to a "Support Tickets" spreadsheet with columns: Ticket ID, Timestamp, Customer, Email, Category, Priority, Description, Status. 5. Add a Switch/Router node that branches based on the Category field value. 6. For each branch, add a Slack node that posts to the corresponding channel (#billing-support, #tech-support, #general-support) with ticket details and a link to the spreadsheet row. 7. Set the initial Status to "Open" in the sheet. 8. Test by submitting tickets in each category and verifying they route to the correct Slack channel.